At Premium Support Service (“we,” “us,” or “our”), we prioritize the privacy and security of your personal and health-related information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and District of Columbia (D.C.) privacy regulations. By using our services or website, you consent to the practices described herein.
We collect the following types of information:
Personal Information: Name, address, email, phone number, Medicaid ID, and emergency contact details.
Health Information: Medical history, care plans, and service-related data necessary for Medicaid HCBS and case management.
Usage Data: IP address, browser type, pages visited, and interactions with our website.
Cookies: Non-identifiable data to improve site functionality (see Section 7).
To provide, coordinate, and manage Medicaid waiver services and case management.
To communicate with you about appointments, service updates, or policy changes.
To comply with legal obligations (e.g., D.C. Department of Disability Services reporting).
To improve our services, website, and client experience.
We may share your information only as necessary:
Service Providers: Partner organizations (e.g., DDS, healthcare providers) involved in your care.
Legal Requirements: To comply with D.C. or federal laws, court orders, or public health mandates.
Business Transfers: In mergers, acquisitions, or reorganizations (data remains protected).
With Consent: For purposes outside this policy, we will request explicit permission.
HIPAA Compliance: Health data is shared strictly under HIPAA guidelines and D.C. confidentiality laws.
We implement safeguards to protect your information:
Encryption: SSL/TLS for data transmitted online.
Access Controls: Limited access to authorized personnel only.
Training: Staff trained in HIPAA and D.C. privacy laws.
Audits: Regular security assessments to mitigate risks.
You have the right to:
Access, correct, or request deletion of your personal/health data.
Opt out of non-essential communications (e.g., newsletters).
File complaints with D.C. regulatory bodies or the U.S. Department of Health and Human Services.
To exercise these rights, contact us at [privacy@premiumsupportdc.gov].
Purpose: Enhance website functionality and analyze traffic (e.g., Google Analytics).
Control: Adjust browser settings to block cookies, but some features may be limited.
We may update this policy periodically. Updates will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance.